The short-term rental autopilot

The guest-experience autopilot for short-term rentals.

Inqu.ai handles routine guest communications and escalates when necessary — so your team can focus on the moments that matter. Lower human costs, improve efficiency, and free your team from daily routines.

50%+
Fully automated messaging
-40%
Human costs
100%
Policy-aligned responses
What Inqu.ai does

Built to run on your rules — not generic scripts.

A dedicated AI guest agent trained on your properties, your policies and your brand voice. You decide how much it handles; it handles the rest.

1

Follows your rules, precisely

Guided by a customized AI dictionary and a tone of voice that aligns with your brand — every reply stays on-policy and on-brand.

2

Handles the majority of messaging

Automatically resolves the bulk of your guest conversations, scaled exactly to your preferred level of human involvement.

3

Always on — 24/7/365

Unlike human teams, Inqu.ai works around the clock, including public holidays, answering multiple guests at the same time.

4

Connects to your stack

Links your PMS (Guesty) and social/ops accounts (Slack) seamlessly, so conversations and escalations flow where your team already works.

Coverage

Covers all of the most frequently asked questions.

From the first enquiry to check-out, Inqu.ai resolves the requests that fill your inbox every day.

Early / Late Check-In & Check-Out Requests
Maintenance & Repair Requests
Property Amenities & Facilities Queries
Welcomes, Goodbyes & Greetings
See it in action

From guest question to resolved — automatically.

Inqu.ai answers, escalates to the right human only when needed, then closes the loop.

Guesty · Guest conversation
Guesty · Guest
Hey, what's the earliest I can check in?
Inqu.ai
Hi Lucas, our check-in window is from 3 pm. Let me check with the cleaning team about an early check-in for you and get back to you shortly.
⚠ Escalate to Cleaning Team — Unit 1, Bld 2, Melbourne Central, VIC. Customer wants to check in early.
Human Team
Hi Lucas, the cleaners have let me know the place should be ready by noon, so please feel free to check in any time after 12 pm. :)
Inqu.ai (internal note): AI Resolve
Guest message
Inqu.ai
Your rules & dictionary
Auto-reply
Escalate if needed
Resolved
Who's building it

A small, senior team behind Inqu.ai.

AS

Alex SHI

Software Engineer
  • B.Sc. Computer Science — Fudan University
  • M.Sc. — Nanyang Technological University, Singapore
  • Senior Software Engineer — Microsoft
IW

Irene WEI

Customer Manager
  • Bachelor of Business — Monash University
  • Former Market Research Specialist & Data Analyst
  • Shanghai One Person Company support program
Onboarding

From partnership to live — in about a month.

A clear, low-risk rollout designed around a free pilot before you commit.

Day 0

Partnership confirmed

We align on scope, properties and goals.

Within 15 days

Development & configuration go live

Core system built, configured and deployed for your account.

15 days

One-on-one dictionary & knowledge tuning

We confirm your custom AI dictionary, tone and rules together, property by property.

Within 1 month

Pilot launch

Small-scale trial — we recommend around 10 properties.

5 days · Free

Free trial period

Run Inqu.ai live at no cost and measure the impact yourself.

Go live

Official rollout

Scale across your full portfolio after the pilot.

Pricing
< $10 AUD / property / month

Enterprise-grade guest automation for less than the cost of a coffee, per property.

3+ month plans · unlock extra discounts
40+ property portfolios · volume pricing
In cooperation with
Thank you

Let's put your guest inbox on autopilot.

We'd love to set up a free pilot on ~10 of your properties and show you the numbers. Reach out to our Business Development Manager.

irene.wei314@gmail.com →
Inqu.ai · The short-term rental autopilot for the guest experience