提前入住咨询 · Early check-in纯 AI 处理
客人 · Amanda
Hello, thank you for your message! My family and I are looking forward to our first trip to Hobart together and we are very thankful to be able to stay in your beautiful home. Our plane arrives at 11am on the Friday, so if possible to check in earlier than 3pm, please feel free to reach out and let us know! Kind regards, Amanda.
Inqu.AI Bot
Hi Amanda, thanks so much, we're really glad to host your family. We'll do our best to accommodate an earlier check-in, but we can't promise anything just yet since it depends on the prior checkout and cleaner schedule, so please check back with us 24 hours before arrival and we'll see what's possible.
客人 · Amanda
Hi! Thank you, it's greatly appreciated! That is more than fine — if we're unable to, it's definitely not a problem this end! I'm sure there is plenty of stuff to sightsee in the meantime 😊 Hope you have a lovely rest of your night!
Inqu.AI Bot
Hi Amanda, that's so kind of you. Hope you have a lovely night too :)
设备维修 · MaintenanceAI → 人工
客人 · Jeremy
Hey mate, thanks — my phone number is [已隐去], email [已隐去]. Thanks again
Inqu.AI Bot
Thanks for sharing your contact details, Jeremy. If you need anything else before check-in, just let me know :)
客人 · Jeremy
Likewise mate, cheers
Inqu.AI Bot
No worries, Jeremy :)
客人 · Jeremy
Just fyi we should be there around 4.30, plane's been delayed, thanks
Inqu.AI Bot
No worries, Jeremy, thanks for the update. We'll note your arrival for around 4:30 pm.
客人 · Jeremy
Hey, thanks for the easy process, we got it no problem. It's no problem for us but just wanted to let ya know the shower head holder falls down. Just a heads up in case u didn't know
Inqu.AI Bot
Hi Jeremy, you're very welcome, and thanks for the heads up. That shower head holder sounds like a maintenance issue, so I'll check with the team and get back to you ASAP
客人 · Jeremy
Yeah mate, slides down — looks like the mechanism that holds it tight has failed. Maintenance issue
人工客服 (Host)
Hi Jeremy, could you please send us a photo of the shower head holder? Thanks so much for letting us know about this and thank you for your help.
家具损坏 · Broken furnitureAI → 人工
客人 · Hazel
Hi, just wanna let you know that we have successfully checked in the apartment 😊 Thanks for the instructions
Inqu.AI Bot
So glad you're settled in, Hazel :)
客人 · Hazel
Hi there! Sorry to bother, but one of the dining chairs' leg cracked when I sat on it
客人 · Hazel
📷 [客人发送了一张椅子损坏的照片]
Inqu.AI Bot
Thanks for letting us know, Hazel, and for sending the photo. Sorry about that. We've made a note of it and will have the team look into it.
Inqu.AI Bot
No worries, Hazel :)
人工客服 (Co-Host)
Hi Hazel, hope you are well. Just reaching out to ask if you want the chair to be replaced during your stay, or it's fine if we address it after your stay?
